We aim to achieve complete customer satisfaction . If you should need to return an item we will accept returns up to 7 days after an item was purchased. We are happy within this time limit to exchange or refund providing the product remains in the original packaging ‘as new’ and has not been used.
Please contact us if you wish to return or exchange an item Caroline or Sarah 01902 495250.
All goods must be returned in the original packing in an “as new” condition and include our invoice as proof of purchase.
Goods supplied wrongly will be reimbursed in full including postal charges. For goods supplied in accordance with the order , we will accept the return, but we will not reinburse you for any return postage charges.
Amounts will only be reimbursed when goods have been received by us, subject to the above conditions.
Please put a note in with the returns info that we need , the invoice number, how you paid and your full name , address and contact details .
Terms and conditions
In this agreement Fasttrack bearings is referred to as the first person plural (“our, us, we “). The customer is the second person and referred to in this agreement as (“you, your”)
Prices and products
All bearings are as closely described as possible . All prices include all the appropriate taxes .Delivery prices are to be added to the price of the item you are purchasing . Customers will be notified if any particular brand purchased is not available .
As we are communicating with you electronically you agree that all e-mails or agreements sent to you by fasttrack bearings and all other communication electronically comply with any legal requirements as would be provided if in writing .
COMPLETION OF CONTRACT BETWEEN YOU AND US
Ordered goods will be dispatched usually next day if not the same day . Goods ordered at the weekend will not be processed until Monday morning. Once goods are dispatched the completion of the contract between you and us is completed . We reserve the right to cancel orders in the event of a pricing error or if it is unavailable from stock .